Estimated reading time: 4 minutes
CovaU is an Australian energy company offering electricity and gas services to residential and business customers. In this CovaU Energy Review we explore CovaU’s offerings, pricing, customer service.
Who is CovaU Energy? What does it Offer?
CovaU entered the Australian energy market in 2014, positioning itself as a customer-focused alternative to larger energy providers. The company offers services in New South Wales, Victoria, and South East Queensland.
Key CovaU Energy offerings include:
- Electricity plans for residential and commercial customers
- Natural gas services
- Solar-friendly options with good feed-in tariffs
- GreenPower plans for environmentally conscious consumers
Customer Service and Support
CovaU emphasises customer service as a key differentiator. They offer:
- 24/7 online account management
- Australian-based call centres
- Multiple contact options including phone, email, and live chat
Customer reviews suggest generally positive experiences, though response times during peak periods are variable.
CovaU Energy Rates: Are They Competitive?
Initially CovaU kept a low profile and rarely featured as the cheapest provider. Then in 2023 they became very competive at least for some customers. Many of the smaller energy companies provide cheap offers for a period while they build market share. Don’t be lulled into a false sense of security, the cheap offers usually are superseded reasonably quickly.
Do CovaU Energy offers value for money? We checked by comparing the average 3 person household in reperesenative locations throughout Victoria, NSW and Queensland. We compare their bills using CovaU with the best available rates from energy companies in each area.
CovaU Energy Vic across 5 towns
Our research shows that Melbourne (and regional) residents could be pocketing serious cash by switching providers. Across 5 suburbs, the average household could save a whopping $907 per year – that’s $506 on electricity and $401 on gas! Sunbury residents are the biggest potential winners, with savings up to $1,059 annually. Results are similar in Western Victoria. Even in Malvern East, where gas savings are lowest, families could still keep $610 in their pockets. Surprisingly, CovaU didn’t offer the best deal in any location. Time to compare and save!
| Fitzroy | Sunbury | Port Melbourne | Epping | Malvern East | Average | |
| Electricity | $468 | $539 | $460 | $558 | $509 | $506 |
| Gas | $432 | $520 | $539 | $415 | $101 | $401 |
| Total | $900 | $1059 | $999 | $973 | $610 | $907 |
CovaU Energy NSW
Our study of two Sydney suburbs reveals eye-opening savings potential. Mosman residents could slash their bills by $257 annually – $149 on electricity and $108 on gas. Meanwhile, Erskine Park households could save $186 on electricity and $108 on gas as well.
The message is clear: a quick comparison of energy plans could lead to significant savings for Sydney families
| Mosman | Erskine Park | Average | ||
| Electricity | $149 | $186 | $168 | |
| Gas | $108 | $108 | $108 | |
| Total | $257 | $294 | $276 |
CovaU Energy Queensland
In Queensland, Sunshine Coast residents without controlled load could save $152 annually by switching providers, with $96 from electricity and $56 from gas. It’s always worth checking for better deals. Remember, energy markets change, and today’s best plan might not be tomorrow’s, so keep comparing!
| Sunshine coast (no controlled load) | |
| Electricity | $96 |
| Gas | $56 |
| Total | $152 |
Conclusion: Is it the Right Choice for You?
CovaU presents itself as a customer-focused alternative in the Australian energy market. While not the largest or most well-known provider. As with any energy decision, it’s crucial to compare offers based on your specific usage and needs.
Remember, the energy market is dynamic, so it’s wise to review your plan all the time to ensure you’re getting the best deal. Consider leveraging tools like the Energy Umpire to ensure you’re getting the best deal possible.
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